Our services

Services we provide

Enhanced Supported Living

Our enhanced supported living services provide support to clients who have had long psychiatric stays, may be institutionalised and require a significant level of daily support. These services also support clients who may have a history of offending and significantly higher risks than clients that may reside in a typical supported living setting. Subsequently, the living environments in these services are designed to allow for Court of Protection approved DoLS orders to be safely and effectively implemented where appropriate.

Supported Living

Our supported living services provide 24/7 support with waking night staff for adults on the Autism Spectrum and those with mental health conditions. Our clients benefit from individually structured therapeutic programmes focusing on increasing autonomy in various aspects of their lives with the view of positive move-on into lesser supported environments.

 Services we provide
Floating Support

Our floating support services provide a pathway for our clients to step down from our 24/7 supported settings into more independent settings with a package of support tailored to their needs.

Semi-Independent Living

These services provide step-down, self-contained accommodation to clients stepping down from our supported living services or residential care type settings.

They comprise of self-contained studio flats with 24/7 support on site. Clients will have individually tailored packages of care which can be supplemented by additional outreach support where required.

Community Outreach Team

Our outreach team works across Hertfordshire providing a wide range of support to people in their own homes, this ranges from support in finding employment opportunities, education, support with bills and forms, support with activities of daily living or simply providing social support.

Our outreach support can be specific and time limited, for example, a period of support to provide travel training for someone or our support can be on-going with no set end date.

Community Hub/Café and Employment Opportunities

In June 2019 New Directions will be opening a community café in Welwyn Garden City created for and managed by our clients. The aim of this project is to enable us to provide the people we work with the opportunity for paid employment, work experience or simply a social environment that provides meaningful occupation, hope and purpose.

 Services we provide

We specialise in supporting adults on the Autism Spectrum in personalised environments, some individuals may also have an additional mental health difficulty. Providing a structured programme of support, our approach uses a variety of psychotherapeutic approaches (e.g. psycho-educational, cognitive; positive behavioural support), which are adapted to make them autism specific and individually targeted to the strengths and needs of the differently wired brain of neurodiverse individuals.

Our Autism services are accredited by the National Autistic Society, providing a Kitemark of best practice in Autism.

Mental Health

All our services work alongside specialists in the field to ensure that best practice and innovation is maintained. Specialists also offer direct therapeutic support to individuals as needed

 Services we provide

Services map

 Services we provide

Max’s story

Before moving to Hill End I was living with my parents and had just had a nervous breakdown.

The staff at Hill End really helped me get my life together and get myself going after lots of negative years.

The staff helped me learn to do things I wasn’t able to do before like cooking, shopping and cleaning. Overall the staff helped me to get where I wanted to be, helped me work things out and made me feel safe.

I was at Hill End for just over 4 years before I moved here to Walnut in my own flat. I was very nervous about moving but what

was most helpful was the fact that it was also a New Directions service so I knew and was able to meet all of the staff before moving.

I am a lot more independent now I’m here and feel able to live my own life in my flat, there’s also a lot less nagging from staff!

My favourite thing about New Directions is that it helped me get my life together after years of trying to find a purpose in life I now feel a lot more hopeful because of my time here.

I am now at college doing arts, drawing in my own time and writing stories. My plan for the future is to get into writing for comic books.

Max – Client

Accommodation gallery

 Complaints and Compliments

Complaints and Compliments

If something is not quite right or you have something you want to share we welcome your feedback and input.

We’re committed to delivering an excellent service and require your input to ensure we continuously meet our high expectations of ourselves.

We also recognise that we won’t always get it right and sometimes things can go wrong.

We would encourage you in the first instance to speak directly with the Service Manager for which the complaint relates as they are usually in the best position to help resolve your concerns quickly.

However if you’d like to discuss your concerns with someone else you can get in touch with us by completing the form below.

We will acknowledge your complaint within 24 hours and aim to resolve the complaint within 28 days.